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Good Morning all,
I had bought an item and it was never received, I paid goods and services so I opened a dispute. Shortly after opening the dispute the seller agreed to a refund and issued it.
The refund was was pending for 6 days and is now showing as 'refund cancelled'. When the seller issued the refund the case was closed automatically but now it has been cancelled I can not reopen the case nor open a new one and I am still out of pocket, what can I do?
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.
I have just had this happen to me. This is a disgusting failure on PayPal's part to ensure the refund process is completed. I have lost £300 after the seller cancelled the refund and the case was closed without my consent- how is this even possible PayPal??? Disgraceful. I will never use PayPal again.