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Refund cancelled- case closed

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Justine32
New Community Member
Posted on

Good Morning all,

 

I had bought an item and it was never received, I paid goods and services so I opened a dispute. Shortly after opening the dispute the seller agreed to a refund and issued it.

 

The refund was was pending for 6 days and is now showing as 'refund cancelled'. When the seller issued the refund the case was closed automatically but now it has been cancelled I can not reopen the case nor open a new one and I am still out of pocket, what can I do?

 

Kind Regards 

4 REPLIES 4

Refund cancelled- case closed

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kernowlass
Esteemed Advisor

@Justine32 


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

Refund cancelled- case closed

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Rustybones
New Community Member

I have just had this happen to me. This is a disgusting failure on PayPal's part to ensure the refund process is completed. I have lost £300 after the seller cancelled the refund and the case was closed without my consent- how is this even possible PayPal??? Disgraceful. I will never use PayPal again.

Refund cancelled- case closed

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kernowlass
Esteemed Advisor

@Rustybones 

 

ok, guess you don't want advice on that issue then.


Advice is voluntary.
Kudos / Solution appreciated.

Refund cancelled- case closed

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wsjddds
New Community Member

same happens to me

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