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Refund cancelled after case closed

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Easyflow
Contributor
Posted on
I received an item that was not as described. The seller agreed a partial refund. I accepted, and the case was automatically closed. However, after a number of days showing as 'pending', the refund was cancelled. Now I am unable do anything with the transaction, since the case is closed, but I haven't received my refund. Is there anything that can be done? It seems strange to me that PayPal automatically close cases before refunds have been confirmed!?
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Refund cancelled after case closed

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kernowlass
Esteemed Advisor

@Easyflow 

 

Appeal...
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

Refund cancelled after case closed

Options
Go to solution
kernowlass
Esteemed Advisor

@Easyflow 

 

Appeal...
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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