Refund after 180 days

[Angeldove1]

April of last year I purchased a headstone for my daughter who had passed away 6 years earlier, thanks to the stimulus checks I was finally able to afford it as I’m on disability an unable to work. I talked to the company through messaging eBay the same day of the purchase of over $600 an explained I wasn’t really sure of the picture yet an my son was coming to town so we could pick it together, it was a very difficult time for us both. He informed me that was fine to take my time an send it when I was ready mind you Covid was rapidly spreading an the airport’s shut down so my son couldn’t fly an then Covid hit my family an me, my niece an my 83 year old mother all caught it an I was out of commission for months. When I was better I contacted the seller an told him we had decided on a picture an he said great to send it to him an he would get something ready for me to approve so they could get started on her stone….. That was months ago.. I’ve continuously messaged him with no reply. I’ve messaged eBay directly to no avail. The seller is still on eBay .. I just want my money back. Is there anything I can do?

[kernowlass]

@Angeldove1 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Angeldove1]

Why do you keep saying the saying the same thing over an over? There were special circumstances here that were unavoidable why does that entitle this seller to keep my money for doing nothing at all. An mind you this isn't a shirt we're talking about here it's my daughter's headstone. It was to be the very last thing I was going to do for her. HOW CAN THIS BE OK? I'm pretty sure why he didn't make it because the same one now cost over $800 that I paid $575 for smh.....

[kernowlass]

@Angeldove1 

Paypal covers you for non receipt of item OR item received but not as described up to 180 days as per my initial post .

After that time scale its between you and the merchant to sort out.