Re-opening closed dispute due to additional problem.

[Braincat]

Hopefully someone can help, in 16 years of using PayPal I’ve never encountered this. I recently opened an Item Not Received case as the sellers tracking number was false and they were ignoring my emails. Some time later I received notification whilst at work that my case had been closed in the sellers favour, because they had provided a new tracking number, showing as delivered. It had indeed been delivered when I got home, but was the wrong item. The seller is again ignoring me, and I cannot open a new dispute because as far as PayPal are concerned, it’s been delivered. Any advice out there?

[Tony_tottenham]

This has just happened to me also and I'm just banging my head against a brick wall. Somebody must have an answer to on how to disagree with Paypal's verdict.

[PayPal_JonK]

Hello @Braincat, @Tony_tottenham,

Welcome! I'm sorry to hear you're both running into issues with a recent transaction. If you received an item that was not what you expected, you may have the option to change your dispute type from Item Not Received to Not As Described. Here's a Help Center article with a bit more information on how to Appeal a Case Decision.

I hope that helps!

 - Jon K

[Braincat]

I’ll never know whether that helps or not, the paltry 10 days PayPal offer to appeal has passed. Thieves and scammers win again.

[kernowlass]

@Tony_tottenham 

Paypal is just a payment processor that gives you 'some' buyer and 'some' seller protection.
So disputes for non receipt of item are mostly automated. Seller provides tracking that shows delivery = seller wins.
So then its your turn to do some work to assist Paypal in recovering your purchase price from your seller.

Firstly ring Paypal customer services and tell them that the number is fake or that the item was shown as shipped before you purchased it. With that information they may well just issue you a refund.

Secondly if they don't then... APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address. THEY DON'T HAVE TO SAY WHICH ADDRESS IT WAS SENT TO, JUST THAT IT WAS NOT DELIVERED TO YOUR ADDRESS.

Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your Paypal payment that way and see if they will do a chargeback for you?