- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I purchased a product 2/2/22 and since then no communication from seller. I raised a dispute but chose the incorrect subject of unauthorised transaction as i didn't know which one to select but explained in notes that I thought i had been scammed (Seller showing Costco wholesale banner but seller in China). Paypal declined dispute as transaction wasn't unauthorised. I cant go in and raise another with different subject heading as it keeps saying i already tried to dispute it and case closed. Item has not been received and requests from seller for refund ignored.
I have since had no response to emails, no tracking or shipping information and no item has been delivered. I think this may be a fraudulent site/seller.
What can I do to re raise with Paypal the correct way? I am in my 60s, so not overly tech savvy 😞
Thanks in advance
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Call customer service and let them know you filed the wrong type of dispute and have it reopened as Item not received.
- https://www.paypal.com/smarthelp/contact-us
- Click Disputes and account limitations.
- Click Disputes
- Click Dispute a payment
- Click Message Us or Call Us after “This information might help” box.
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Call customer service and let them know you filed the wrong type of dispute and have it reopened as Item not received.
- https://www.paypal.com/smarthelp/contact-us
- Click Disputes and account limitations.
- Click Disputes
- Click Dispute a payment
- Click Message Us or Call Us after “This information might help” box.
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you for your prompt response!
I think my best option would be to talk to them as suggested but I cant find a number online?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Debt collection on a dispute that I was found in favour in Security and Fraud Archives
- I got charged for $15 for reversing the transaction after I received an unknown foreign payment in Security and Fraud Archives
- reopen closed dispute in Security and Fraud Archives
- Scam website camping.supplies.shop.com in Security and Fraud Archives
- Seller will not honor my dispute in Security and Fraud Archives