Raising second dispute for same seller

[Fee10]

I purchased a product 2/2/22 and since then no communication from seller. I raised a dispute but chose the incorrect subject of unauthorised transaction as i didn't know which one to select but explained in notes that I thought i had been scammed (Seller showing Costco wholesale banner but seller in China). Paypal declined dispute as transaction wasn't unauthorised. I cant go in and raise another with different subject heading as it keeps saying i already tried to dispute it and case closed. Item has not been received and requests from seller for refund ignored. 

I have since had no response to emails, no tracking or shipping information and no item has been delivered. I think this may be a fraudulent site/seller.

What can I do to re raise with Paypal the correct way? I am in my 60s, so not overly tech savvy 😞

Thanks in advance

[sharpiemarker · Accepted solution]

@Fee10 

Call customer service and let them know you filed the wrong type of dispute and have it reopened as Item not received.

1. https://www.paypal.com/smarthelp/contact-us
2. Click Disputes and account limitations.
3. Click Disputes
4. Click Dispute a payment
5. Click Message Us or Call Us after “This information might help” box.

[Fee10]

Thank you for your prompt response!

I think my best option would be to talk to them as suggested but I cant find a number online?

[Fee10]

Thank you for this - now resolved!

[Dchamp504]

I was just scammed and I also reported it as unauthorized. And I used the wrong wording now I can't submit anything else in resolution center