Puzzle table

juneb644
Contributor
Contributor

I bought a puzzle table online for $19.99 plus $5.99 shipping what I got was a mini puzzle that probably only costs a few dollars image.jpg

Login to Me Too
1 ACCEPTED SOLUTION

Accepted Solutions
Solved

juneb644
Contributor
Contributor
I emailed the seller and it came back. Couldn’t be delivered. I have been scammed out of 25.98 for a mini puzzle that they sent me instead of the puzzle table that I ordered

View solution in original post

Login to Me Too
8 REPLIES 8

kernowlass
Esteemed Advisor
Esteemed Advisor

@juneb644 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too
Solved

juneb644
Contributor
Contributor
I emailed the seller and it came back. Couldn’t be delivered. I have been scammed out of 25.98 for a mini puzzle that they sent me instead of the puzzle table that I ordered
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@juneb644 

 


How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).

https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.





Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

juneb644
Contributor
Contributor
What do I do to get my money back
Login to Me Too

kernowlass
Esteemed Advisor
Esteemed Advisor

@juneb644 

 

did you bother to read my post???


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

juneb644
Contributor
Contributor
I contacted the card service and they said to not pay it
Login to Me Too

juneb644
Contributor
Contributor
Yes I read your post
Login to Me Too

ERNIE808
New Community Member
Yes same problem! I paid for 2-tables at $19.99 each + shipping and instead received the same mini-puzzles in test tubes that you received! They are liars saying they shipped it. I HAVE NOT RECEIVED IT!!!! And then they tried to appease me by offering $6.00 return shipping...REALLY?!?!?!?!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.