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As proof of identity, we can accept any government-issued document that shows your personal details such as your full name and date of birth, and your picture. As proof of address, you can provide a utility bill, financial statement or a government-issued document with your personal details and your address. The document needs to be issued within the last 6 months to be valid.
I hope this helps!
Thanks for joining the PayPal Community! Here's a Help Center article you may find useful: What kind of documentation can I provide to remove my account limitation?
If you're still running into issues after reviewing that article, please reach out to our Customer Support teams by clicking "Contact" at the bottom of any PayPal page.
- Jon K