I preordered a product back in Sept (2023) that was meant to be shipped November 17th 2023. At the beginning of Oct (2023) I received an email that the owner of the shop that I purchased from had passed away and that they would be refunding all orders. I gave it awhile, but by November 10, 2023 I hadn't heard anything, so I requested a refund through PayPal. I provided documentation in the form of the email sent to me and a link to the store's webpage that echoed the same information. PayPal denied my refund and ask me to provide return tracking information and other obvious items I wouldn't have. What am I to do at this point? Spent over $1700 on this and can't get a refund for a product I never received? I've been using PayPal since the early 2000's and haven't ever had an issue getting something this obvious resolved.
