Potential Scam
Mel159
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Posted on
Jul-04-2021
08:36 PM
Hi
I can on my credit card PAYPAL *RUISENGUANG EB but nothing in my Activity to say that I have purchased from them. How do I have this investigated
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PayPal_Shawna
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Jul-05-2021
08:45 AM
Hi @Mel159
Thanks for visiting the Community Forum.
I'm sorry to hear that you've experienced an unauthorized transaction. If your card has been compromised and you don't see the transaction in your account, it is possible that someone used it to make a guest purchase that is not linked to a registered account. In that situation, you would need to report this to your card issuer to have a new card issued and dispute that transaction.
I hope this helps!
-Shawna
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