Potential Scam

Mel159
Contributor
Contributor

Hi

 

I can on my credit card  PAYPAL *RUISENGUANG EB but nothing in my Activity to say that I have purchased from them.  How do I have this investigated

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1 REPLY 1

PayPal_Shawna
Moderator
Moderator

Hi @Mel159

 

Thanks for visiting the Community Forum. 

 

I'm sorry to hear that you've experienced an unauthorized transaction. If your card has been compromised and you don't see the transaction in your account, it is possible that someone used it to make a guest purchase that is not linked to a registered account. In that situation, you would need to report this to your card issuer to have a new card issued and dispute that transaction.

 

I hope this helps!

-Shawna

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