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Got a permanent ban / limitation and account blocked or terminated without any good reasons..
I've had an account for YEARS, in good standing,etc. Never had a problem.
I've sent quite a bit of money back in late 2017 to a few people for a project.
They sent me that thorough identity confirmation process to keep going.
Submitted all documents, all were accepted, except the proof of identity was rejected multiple times.
The document they ask doesn't exist with the date of birth on it, in Quebec, Canada.
And I believe some other people around the world have been having trouble with this process as well.
After trying to contact them by e-mail, without any responses, I called.
They said that my account was terminated.
I asked to get access to my money in the account and I got it transfered to my bank not long after, no problem there.
I also asked what I need to do to keep using PayPal.
"I have to create a new account?" The girl on the phone said yes.
I did, now this account not long after sending and receiving some money, got permanently limited.
I cannot use PayPal anymore, ever, for the rest of my life.
I called twice so far.. no specific reason given, other than "business decision".
People on the phone being rude. Unheplful.
I feel like I'm being treated as a criminal or a scammer?
PayPal is just a great service and useful. And I need it to receive money for business and personal matters.
What have you become?
All this process was caused ENTERILY by PayPal itself, revoking access to some people, almost at random, to their services.
I'm pretty sure I'm not the only one here.
I don't know if anyone got out of this mess and had success getting access to their service again.
Solved! Go to Solution.
Update, after 180 days I received an email from PayPal informing me that my funds are available for withdrawal, I happily rushed to my PayPal account to withdraw my funds, I tried to add my US bank account (you will need a US bank account to withdraw your funds) but ofcos there was a hold there and it said I needed to contact support to add my bank account. After 3 messages to PayPal support I was told they tried to contact me to verify my bank details and but couldn't reach me (I advise you call them, don't wait for them to call you), they provided me with a phone number to call and after 3 trials I was transferred to the limitations department in US I think and they verified my bank details, the support guy was nice enough to stay on the phone to make sure I was able to add my bank details and transfer my funds. 3 days later, my funds were deposited into my bank account. I am writing this because I know how scary it can be to go through Paypals permanent limitation and especially if alot is tied to those funds. I received my funds and if you are going though this you will too. I read so many scary comments about people saying your funds are never released, well, thankfully they were, but it will take the actual 180days sadly.
I hope this helps somebody.
This also happened to me. I’ve been banned for almost a year now with no explanation why. Every few months I try to call and get the same answers. Pretty sure I’m never going to get an answer from them.
Exactly, forget it. They're lost in the immensity of their business. They have AI computers analyzing thousands of cases and profiles and if yours happens to be suspicious they don't put a human being in the loop to judge, the system locks you down.
There is still 100 USD in my account that I absolutely cannot touch. I'm not going to hire a lawyer for just a hundred dollars.
This is the solution.
Forget PayPal. It's the beginning of their downfall anyways.
People are moving to other platforms, people will use better and more suitable services.
I’m shocked to see so many people getting banned with no explanation I disputed some transactions and next I’m told for security they had to close my account even though it was proven the transactions were not authorised. So PayPal siding with the crims, seems bout right the way they act. Threaten law suits and your gone. **bleep**