Permanent Account Limitation

seanellis95
Contributor
Contributor

I opened my account a few years ago, having used it for a few minor, personal purchases. Recently I sold a personal item (an electric guitar) through a site called Reverb. Kind of like an eBay for instruments. 

 

As soon as I received the money in my account, the funds were put on hold, and my account on review. Once I shipped the guitar to the customer (a few days after payment) I linked the tracking to the payment transaction. I then provided my Photo ID, as well as the proof of tracking, that was required as part of the account review. However, I phoned a member of their team to ascertain why it was put on review, and why they were also asking me to provide a copy of a proof of purchase of the sold item (why is this necessary? Who's to say I'm not selling a gift etc?) in any case, they told me I did not need to do this as they could understand it was a personal transaction, and that it would be resolved in a few days. 

 

I never got an email after the time frame, so I called again. I was told that the first person didn't submit the information correctly, but that everything seems to be in order and there was nothing to worry about, and again they said they took the information provided to submit for the account review, and also requested for my funds to be taken off hold. 

 

Shortly after, I did in fact receive an email stating my account hold had been lifted - great. A few hours later and I might have my funds. 

 

The following morning however, I found my account had been placed back on review, asking for all of the information AGAIN (except photo ID) but this time, they were also asking for proof of other business transactions/records. 

 

I'm not a business, this was explained several times and clearly understood by the people I was talking to, and that this was a singular, private transaction. At this stage, this is approx. 1 week after the funds were received and put on hold, and the item was delivered and confirmed received by the purchaser. 

 

So I phoned again after the weekend. I was again told the last person I spoke to did not submit the information correctly, and I need to wait another 24-72 hours for an email with resolution; again being told all looks normal and fine with nothing to worry about. 

 

Again, no email was sent within this time frame. So I phoned, yet again. My 4th, possibly 5th call at this point. Told me all the same again. 

 

I then find the next day, that my account has been red bannered and permanently banned. 

 

So I phone, again, and was told this was going to be escalated to a team to manually review the case, and I should hear within a minimum 24-72 hours. This again has not been adhered to, and I have no idea what I should do, or how much more I can do to prove this was just a normal transaction.

 

I have a lot of money tied up that I can't access, causing me a lot of stress. If anyone can help, or knows how to help, it would be hugely appreciated, I have no faith in PayPal customer service. 

 

Thank you!

Sean 

 

 

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