Paypal was hacked payment

[liangg204]

My account was logged in by a hacker to pay for an order of $2900, I don't even know how to use tiktok, right now I'm very worried because this money is everything to my family, do i have a chance to get support or any chance to get refund? Thanks so much for help, sorry for my English.

[kernowlass]

@liangg204 

Your English is great.

Read this link for information on what to do is you have an unauthorised payment.

https://www.paypal.com/vn/cshelp/article/how-do-i-report-an-unauthorized-transaction-or-account-acti...

[liangg204]

thanks you so much!

[liangg204]

hi Kernoglass, i know need to wait but im very worried because that all for my family, can you help updated on investigation process? Thanks for your time!

[kernowlass]

@liangg204 

Sorry this is not customer services, this is a 'user to user' advice forum. To get any updates you need to contact customer services.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.

[liangg204]

paypal helped me investigate and get justice, this is precious, im very grateful because this money really important to my family, thanks you all for helping! ❤️

[kernowlass]

@liangg204 

Good news.