Paypal refund pending scam

vickythebozzz
Contributor
Contributor

Hi, I bought a iphone for GBP 680 from Gumtree UK. Seller delayed to send the item and after 10 days he refunded but transaction is pending. I asked seller and there was no reply. I opened a dispute with Paypal saying that fund is cleared from his bank. They denied my claim!

What am I supposed to do? Please someone help. Thanks

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@vickythebozzz 

 

Pending refunds can only happen for two reasons.

1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/cshelp/article/where-is-my-refund-help130



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