Paypal keeps claiming they have closed the case in my favor but its still open 3 months later.

SirensAtDawn
New Community Member

I don't know what else to really do. Had someone on message center a month ago tell me they closed the case in my favor but it wasn't. Tried calling recently was told over the phone the case was closed in my favor but the case was still under review. He told me it may take an hour to update. It was never updated. Someone told me the back office needs to review it. Then quit telling me it's closed in my favor. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@SirensAtDawn 

 

Sorry nothing we can do, only customer services can assist you with account issues.


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