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Paypal charged a payment even though I was declined on the website!

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Ylts1
Contributor
Posted on

Paypal charged my creditcard even though I was declined on the site i wanted to buy from because my Paypal email and website email didn't match for security reasons.. Fine i get it but Paypal still charged my creditcard.. and there's no info on the Paypal site about this transaction. Nothing to dispute or anything like that.. My only option right now is to do chargeback from my bank account and risk getting banned from Paypal? This is how they treat loyal customers?

3 REPLIES 3

Paypal charged a payment even though I was declined on the website!

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kernowlass
Esteemed Advisor

@Ylts1 

 

If there is no information on paypal then did you pay as a guest buyer without logging in?

Either way if the transaction is not showing then the payment should bounce back to your credit card issuer or bank, so check with them in a few days if it has not returned. 


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Kudos / Solution appreciated.

Paypal charged a payment even though I was declined on the website!

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Ylts1
Contributor

I was logged in..?

I also had message under notification what is now gone

In my bank it says "PAYPAL *METAQUOTES MQL >************ CY"  (I masked the number)

Website didn't give me my product, paypal charged me 59.48 EUR on 16.12.2022 now it has been 2 weeks and nothing haven't bounced.. so what I'm supposed to do?

Paypal charged a payment even though I was declined on the website!

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PayPal_Ayesha
Moderator

Hello @Ylts1,

Welcome to PayPal Community Forum and thank you for posting!

I understand your concern about a charge on your PayPal account. From the reading of shared information, it looks like the transaction is of PayPal guest check. If you're unable to recognize the payment or if you have recalled that you had placed an order but haven't received it, kindly report the charge by contacting our customer support team through the available contact options on our website. You can report the charge from Resolution Center by following the details mentioned in the email payment notification [a link will be shared to log in to your account through the email and then you should be able to file a case].
 

I hope this helps,
Ayesha


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