Paypal accusing me to deny my Buyer Protection?

Anya7
Contributor
Contributor

Long story short, I opened a claim as a buyer that I never received a refund on an item that I bought. Paypal closed the claim saying that I purchased this item in intent to resell. Nowhere near anywhere did I mention that I was going to resell this item in the Paypal conversation and in the claim. I provided drop off receipts and almost every type of documentation that I returned the item. How can they just accuse me like this and are there any tips that can possibility help me through this?

 
Login to Me Too
1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @Anya7

Congrats on your first post in the PayPal Community! 

I understand your case was closed without a refund, and I'm sorry to hear that. Since it was closed for an odd reason, I recommend reaching out to Customer Support. There's a chance that the wrong email was sent, and it was actually closed for a different reason. You may also be able to request an appeal when speaking to Customer Support. You can find the different options to chat with Customer Support here: How do I contact PayPal's Customer Service?

I hope you receive a refund after appealing! 

- Meghan


If you found this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution. While browsing, feel free to reply if you see a question you know the answer to. Our Community Users make the PayPal Community Forum! 
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.