Hello! I'm selling online goods on my Platform and I mainly accept PayPal due to the low fees and the instant transaction times, but there is one problem I go along. My website works like this: You top up your balance on my site, and then you can spend it on several items you wish because my prices are very low, we do marketing stuff. So 1 Costumer decided to top op his Balance with $100, and he instantly receives it. He used about $50 of his initial $100 After 1 Month he opens a PayPal dispute and claims that this was an automatic deposit, and he wants his Money back even tho he spent already $50. In the Terms is written down that you can't get a refund after you deposited money on the site. So now I responded with 5 Messages on the PayPal dispute, but he doesn't answer me. He never even tried to email us or to text us in our 24/7 Live chat. So my question it should, I involve PayPal or should I wait until the time expires. And what happens if the Time expires? Do I get the 100USD, or will the Costumer get the money?
