PayPal wrongfully determined I'm under 18 and disabled my account

Senna3
Contributor
Contributor

 

I'm reaching out to address an issue with my PayPal account. Recently, my account was wrongfully determined to be under 18, resulting in its disabling. However, I would like to clarify that I am of legal age and eligible to use PayPal services

I have been an active user of PayPal without any prior issues. I rely on PayPal for various financial transactions, and this sudden account suspension has caused significant inconvenience for me

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Senna3 

 

The issue may be were you over 18 when you opened the account?

If you were under 18 when you opened it then even if you are over 18 now it would still be an illegally opened minor account. 


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Senna3
Contributor
Contributor

Ok even if I was under 18 when made my account, and update it now with my I'd, is there any way to recover that account, now

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Senna3 

 

Paypal does not allow account holders under the age of 18.


PayPal asks for a birth date when you register so whilst you can make a PayPal account with false information the account will need to be verified to accept funds into your balance or lift any limits.
As you would be unable to verify your account it would be permanently locked for further use.


You would never be able to use that illegally opened underage account again but once 18 Paypal may allow you to do a withdrawal of funds from that account or allow you to open a new account and transfer the funds across for you. Opening a new account is not guaranteed as you have already broken their rules once but you should get one of those options.



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