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After submitting my ID, I got an email from PayPal saying "You can no longer use PayPal We've reviewed the documents you submitted and determined that you're under 18 years old." The thing is, I am not under 18 (which should be obvious by my ID). I want to contact customer support to resolve the issue but I couldn't find a contact form or a support email adress in the help center. What should I do?
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The point may be were you under 18 when you opened your paypal account?
If so then it would always be an illegally made underage account.
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
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The point may be were you under 18 when you opened your paypal account?
If so then it would always be an illegally made underage account.
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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