PayPal won't help with a potential scam?

[PeterGj]

This is a bit hard to believe: Today I received two bills from PayPal claiming I have ordered Bitcoins. I know I haven't, and I also think they are clever PayPay fraud messages. So I try and report it to PayPal, and ask for advice. After a lot of runaround - and PayPal Assistant is a joke! I finally found my way to: "How do I report potential fraud, spoof or unauthorised transactions to Paypal". Reading the information, I noticed a "Fake PayPal emails or phishing websites" link, which I tried and activated, only to receive: "This article doesn't exist or has been unpublished". 

I can't find anybody to contact. Trying the various contact buttons only results in PayPal Assistant demonstrating how unhelpful it is.

Is this really how a payment hub deals with problems? 

I'm not impressed. Peter [Removed]

[kernowlass]

@PeterGj 

Forward the email to phishing@paypal.com 

[PeterGj]

Thank you kernowlass.

I followed your recommendation and have received a response from phishing@paypal.com notifying me that they have received my concern.

I have to say that I remain very unimpressed by the way PayPal has dealt with this.

Lastly, just to clarify and confirm my concern about the way Paypal operates; As I left entering my concern to phishing@paypal.com I was asked to complete a survey about how I feel about Paypal. I did not enter a positive review, and the response from PayPal: "An error occurred,  and your survey response was not submitted". Seriously? That is how PayPal deals with complaining customers.  

[kernowlass]

@PeterGj 

Thousands of spam fake emails supposedly from Paypal (as well as other banks/companies etc) are sent out on a daily basis.

The companies involved can't do anything to stop them, just try and add things on there web sites to warn you.

So you sent to phishing@paypal.com and reported it, that is all you can do.

As for the survey most go through as I have found in the past, if yours hit a techie glitch try again paypal can't force your computer to send it.

[PeterGj]

Thank you kernowlass. I appreciate everything you are saying. I spent several years in the payment industry, including meeting with PayPal a number of times; I do understand the situation.

However, having said that. The muckabout I received when I tried to report the fraud is far less than acceptable in this day and age. And, if it had not been for you, PayPal would never have heard about it. 

Had PayPal decided to do something they would have noticed that the clowns had included a landline number. Upon further investigation, they would have found out that the number had been reported 7 times in the days leading up to my invoice calling people claiming to be PayPal and demanding money. At least I did something and reported it to the Australian authorities who provided me with clear directions for how to report this.

So No. I do not accept that a company as critical as PayPal should be allowed to just put their hands in the air whining about it being too much and too hard to do anything about fraud. 

[kernowlass]

@PeterGj 

No company goes out of the company to investigate scammers.

Even banks and credit cards deal 'with' your money and try and get it back for you.

They don't do outside investigations of the scammers that would be for local law enforcement to deal with.

However a lot of these scammers are in another country OR its a civil and not criminal matter.

However I am pretty sure most companies would 'pass' on information to the relevant authorities to reduce fraud.

To report a fake email of which there are thousands every day you use the link I gave you.

Other than that click contact bottom of paypal pages and there are many ways to contact paypal to report anything.  

[PeterGj]

kernowlass. I originally decided not to pursue this, as I felt we were getting nowhere constructively, and were just wasting each other's time. However, as you persist with your views, I will respond:

kernowlass; By your responses, I believe I can detect that you somehow have an interest in PayPal, and I wish you the best.

However, let's not forget Marty [removed] words: "Your brand is not what you say it is, it is what your customers say it is"

Do you want to know what I think of PayPal? "A bloated company filled with C players who need to be replaced".

Why? Because only C players try to defend their situation.  "Oh, it is all too much", "We do what others are doing. If OK for them, why should we do anything different?".

How would an A player deal with each and every bad review: 1: Get the facts  2: Q: What can be learned from this? 3: Q: How can we incorporate and use this information to continually improve the customer's experience when dealing with us?

What was PayPal's reaction in my case: Make it as difficult as possible to report fraud. And, when a bad review comes in? Oh yes; delete it blaming a technical fault. Typically steps taken by C players.

What steps could PayPal take? How about reaching out and build a close alliance with the government departments that are focusing on eliminating fraud in each country PayPay has representation? The government can bring in police to enforce action, as well as bring proof from PayPal which can stand up in court.

But 'oh no. too much, just too hard': Typical C-class player's response. Let criminals run riot, we can't do anything but put warnings on our site about how seriously we take fraud.

BTW: Interesting comment from Holidays123. I am sure your response will generate a warm feeling about how much PayPay cares about its customers. How about instead of blaming the customer, PayPal turns it around and accepts there may be a problem here and how can PayPal make sure that can't happen again?

Finally, considering how important a role PayPal has in the overall global infrastructure. I wonder where PayPal sits on the "Most Admired Companies list" Do you know kernowlass? Check it out. Nothing there to be proud of, I wonder why that is?

[kernowlass]

@PeterGj 

I'm well aware of paypals faults of which there are many.

I equally post defending them when they are not at fault or to explain how paypal works.

I have no interest in Paypal, I have an interest in the 'users' of this forum which is how I have saved thousands from being scammed over the years.

Your complaint about Paypal is to do with phishing emails that they have not sent you.

And that you can't report those emails when I explained how easy it is to do so. All you had to do was hit ''forward'' on the email and send to phishing@paypal.com. If you didn't know that its easily accessible in paypals help section.

So your complaint was not justified in this instance and so I advised accordingly. Then we get the insults and accusations because you didn't like me pointing out that information.   🤔

[PeterGj]

kernowlass:

Here we are again. I accept (but do not agree) re your comment about messages and invoices not issued by PayPal. So we will now review PayPal responses:

1: "You have 1 bill that needs to be paid:

- As per your advice it has been reported to phishing@paypal.com, but it is still on my dashboard to be paid. I have 180 days to dispute the invoice, or PayPal will try to pay the bill? Reporting it to phishing@paypal.com does not appear to have had much impact. 

2: Attempting to follow the "How do I report an unauthorised transaction or activity on your account", i.e. 1: Go to the Resolution Centre. 2: Click "Report a problem", does not work. Every time I do this is the response: "Let's try that again. Something seems to have gone wrong". "Back to Resolution Centre".  I have lost count of how many times I have gone through this loop. Oh, yes I already highlighted this when we first spoke.

Do you have any other suggestions, because I do not know what to do now?

Thanks

[PayPal_Bindu]

Hello @PeterGj 

Thank you for posting your inquiry in the PayPal Help Community!

I understand your concern about receiving a fraudulent invoice in your PayPal account. No need to worry! PayPal always works on deleting invoices that were created by bad actors. It's good that you have already forwarded the received invoice to the team. You may also have the option to cancel the invoice. Here's the article with the steps to cancel an invoice : Can I archive, delete or cancel an invoice?
 

Also, you have the option to report this fraudulent invoice directly from within your account while canceling the invoice, as long as that cancel function is showing. If the cancel option is not reflecting you can still ignore and avoid the invoice. You wouldn't be charged unless you pay the invoice. You can take a look at this page to learn more about fraudulent invoice scam and other scams operate.

Thanks for your help in this thread @kernowlass!

Hope this information helps you,

Bindu