PayPal made me lose money

[Saltstudios]

Someone placed an order through my Shopify and paid through PayPal, which was not set up yet. I was prompted to make an account to claim the payment. As soon as I created it all the account features got deactivated for some reason. Somehow the payment got canceled and refunded by PayPal to the customer. But they still received the order because it was a digital product which is sent immediately. I’m not sure why my account got permanently limited. I didn’t do anything except create it so I could claim my payment from the order. So thanks to PayPal I guess they just got a free order and I have a non-profit now. I could send them an invoice asking them to pay again but I would just have to hope they’re a good person because they already received the product.

[NikkiStixx69]

Of course you should address the customer regarding payment. If you haven't already done so you most certainly should instead of placing some type of blame on another. People will surprise you sometimes, so yes, do what you can to GET THAT MONEY. That's why you're doing what you do, right? To get that money? Your customer don't know what's going on other than that they got the hook up on some digital service or whatever, and being as how they weren't charged or got a refund or whatever they probably think they got a sweet promotional bump. They're got going to run you down to give you that money AGAIN. You go get it, GET THST MONEY. Explain to them what's up, politely, and things may very well swing your way. Learn from these missteps regardless of who or what may or may not have been responsible.

[Saltstudios]

I emailed them with no response. It’s been a few days now. I doubt they’re going to place the order again because they really would have no reason to since they already received the product. Still doesn’t really solve the issue that my account is permanently restricted for no reason and there seems to be no hope of recovering the money lost from that order. PayPal customer service hasn’t even replied to my message and it’s been days now.

[NikkiStixx69]

I understand your frustration, really. PayPal restricted my account earlier this year and I still do not know why that occured, though I have my suspicions, so don't take it personal or anything. I had several hundred dollars in my account at the time and couldn't touch it, enough to where I was quite upset. Eventually it was unrestricted, and I breathed a sigh of relief. So I understand your frustration, I do. I hope that you didn't have a lot of cash in your account when this happened. From my experience here is what I would suggest you go about doing. Chill. Remain calm. I know, I don't like anyone playing with my money and I'm sure you don't either. Just remain calm and play ball, do whatever is asked if you by PayPal, don't get upset. Remember what has happened here and how easily and maybe unprovoked it was to have happened. Also, and this is important. Remember your PayPal account is not a bank, do it is not a good idea to have a great deal of money in such an account. You'd much rather lose $50 than say $500 or $5,000 right? It's very confusing, I know, and makes you angry. You probably feel as if you're being robbed. I've been there. Chill. Do what is asked if you and things should work out. Hopefully and probably the worst that will happen is your money might be tied up and unattainable for a short time, and it sounds like you may take a hit on that sale of digital. Me personally I would continuously attempt reaching out to the customer and their continued silence or unresponsiveness, I'll be honest, would probably result in my attempts to contact them to become, over time and repetition, less friendly. But that exchange.....you may be at a loss there, but don't give up yet. Anyway I hope I've helped in some way.