PayPal limited immediately after I started selling.

VN3R
Contributor
Contributor

I've recently started a new account after my previous one was closed since I couldn't change my name. (See: https://www.paypal-community.com/t5/Managing-Account/From-anonymous-to-real-name/m-p/3112980/emcs_t/...). I've made a new account under my full correct information, I even added my ID number and started selling again, but after my 7th sell, I got limited immediately, stating "my business model was changed", keep in mind I was planning to switch to business model after I contact my bank to get my Credit Card, yet everything went to crumbs after I got limited.
Please keep in mind, that I sell the same thing as my previous account, which was online gaming goods, such as discord roles, in-game currency and other perks, I sold these under my previous closed account with no issues at all.
I contacted support saying they'll conduct a review, but two days later, I got the same email with no additional information at all. I wouldn't call this "urgent" but I literally have customers waiting for my response.

Edit: I have re-read the Acceptable Use Policy, and the 6th option which was gaming, the activity do, is accepted but requires approval, do I need approval to unlimit my account or what? I wouldn't mind getting approved and having to use business account.

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3 REPLIES 3

VN3R
Contributor
Contributor

Here is further proof that PayPal instructed me to open a new account under my full name which I did but still got limited.

VN3R_0-1700619175938.png

 

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VN3R
Contributor
Contributor

Bump, still desperate for a response, I contacted support through both twitter/email and got nothing, like legit nothing, no response at all, full on ignored, this is just absurd.

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PayPal_Ayesha
Moderator
Moderator

Hello @VN3R,

 

Welcome to PayPal Community Forum and thank you for posting!

 

I am sorry to know about the account limitation and I understand handling with limitation can be quite concerning. I recognize the importance of getting this taken care of. Account limitations are placed in situations where we see unusual or suspicious activity, or when we need to collect information necessary for keeping your account open. When we place a limitation, an email is sent to explain the reason for the limitation and what needs to be done to resolve the problem. In most cases, you can find options to resolve the limitation in the Resolution Center. If you've already checked the Resolution Center and still need help, please contact PayPal Customer Support team through the available contact options on our website so that our advisors can have a closer look at the situation. Also, the queries are handled in an order they are received. In this case, I would recommend you to try again or wait till you get connected to one of the representative. 

Regards,
Ayesha


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