PayPal denied my dispute

playfoulpixie
Contributor
Contributor
Hi, I placed an order with Dollar Tree online and while I received the correct item, it is not the color as advertised. I don't mean the color online was white and I received beige; I mean I ordered brown and they sent blue. Anyway, my claim was denied and I've already opened an appeal once which was also denied. PayPal is saying that because I received the correct item, the color shouldn't matter. If you go to a restaurant and order filet mignon but receive a chuck roast, wouldn't that tick you off?! Is there anything else I can do? I've already contacted BBB.
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@playfoulpixie 

 

Paypal covers you for items 'significantly' other than as described, colour does not reflect as significant so that would be between you and the merchant to sort out.


Advice is voluntary.
Kudos / Solution appreciated.
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