PayPal defends SCAM

[jkrasnick51]

I don’t understand why PayPal defends and supports veawq Co.,Ltd when it is an obvious scam. I fell for the ad and used PayPal to protect my money. However, PayPal doesn’t look at the evidence I provided and denies my claim. The tracking indicates the package was picked up from the Postal Service at 7:45am. They don’t even open until 8:00am. They also refuse to provide proof, a signature of delivery so I can check. Wake up PayPal.

[kernowlass]

@jkrasnick51 

 I fell for the ad and used PayPal to protect my money.

Really well why didn't you research your merchant as that is not just Paypals job.

Then read up on Paypals buyer protection policy so you can risk assess your transactions.

Remember both buyers and sellers are paypals 'customers' so they can't protect both parties 100%.

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.


If you bought from a company in China where most of them are located that post on Social Media then not sure you would know what time their post is collected or did I read that incorrectly? 

If you can give more details of what happened may be able to advise further.

Which dispute did you open?

Did you escalate to a claim?

Did the seller provide tracking (they don't need signature proof for items under a certain value).

Did you get the item or not?

Was the item misdescribed or not (if you received it).

Did paypal tell you to return the item (if you received it)? 

[jkrasnick51]

Thank you for the information.

[Duncan67]

Paypal is no use.  Delay delay delay send back the fake item on your own dime then we'll refund your money?

Really? Nope.  Paypal told me they would refund me on November 19 immediately if they heard nothing back from the buyer. Lies. So buyer protection means nothing

[kernowlass]

@Duncan67 

 Delay delay delay send back the fake item on your own dime then we'll refund your money?

Guess you didn't bother to actually read paypals buyer protection policy first?

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

[Duncan67]

I did not order from China yet that is where the "seller" wants the item returned.  My order shipped out of Spain. 

[kernowlass]

@Duncan67 

Guess you didn't read point 1 in my first post either did you?

This one...........

 The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

[mickmack77]

i dont know.

i really feel paypal should "up their game" and check more proactively and listen to the real users and buyers and sellers, and build a verified program around that.

i live in a 1 first world country, we have a chamber of commerce, they demand you register as a legit company. but i can tell you, if things go pear shape,there is nothings they really do or help with. that system is keeping the bad guys in the system under new id's, company names and fake addresses, that barely have been audited and vetted properly.

so in 2024 you really need to ask yourself, the question what's a company? who are the ppl you deal with and whats the amount you want to lose?