PayPal asking for old credit card statement

[pranavawasthi]

Hi,

I have an PayPal account  and its limited as of now. System is asking me to submit a lit of documents , which i have but its also asking me to submit a latest statement for my old credit card which is no longer with me. Also, i am unable to find that particular credit card anywhere in my profile.

Need urgent help as i am expecting a payment.

Thanks

[kernowlass]

@pranavawasthi 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.