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PayPal account

Posted on

I got my account permanently limited with given a satisfactory reason and i have a balance on that which i was told will be able to be withdrawn after 180 days that was March 2022 up to now January 2023 i can't access my money how can i get helped


PayPal account

Esteemed Advisor


If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, account is in your legal name and the account is registered in the country where you reside.

Sometimes they confiscate funds under this policy.

Paypal also may request further documentation from you before you can withdraw those funds.


However IF you have received the email to say that you can withdraw the funds then in Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.

If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.

Advice is voluntary.
Kudos / Solution appreciated.

PayPal account

I talked to customer service team but it's still a mountain to climb

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