PayPal account limited - cannot verify documents!

robpo
New Community Member

I did not used my account for 7 years, and now it is limited I cannot pay with PayPal. When I try to send my documents, I get a message "We couldn’t verify your info. Please contact us for more help." but I cannot contact anyone with this. What should I do?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@robpo 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.




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Kudos / Solution appreciated.
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