Pay in 3 refund on the first payment is £30.17 short of what I had paid, why is it short ??

Nick309
Contributor
Contributor

Hello there,

 

I had set-up and ordered a transaction with a company, to which I had the option to Pay in 3.

I set-up the Pay in the 3 but then cancelled the order an hour later due to a item missing.

 

I then set-up another order again for Pay in 3 and all was well.

 

The original order was cancelled and refunded.

However, the refund I received was £181.63, when the payments were £211.80.

 

The £211.80 has been taken from my bank account and £181.63 has been refunded into my PayPal Wallet, why is it £30.17 short ??

Many Thanks,

Nick

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

@Nick309 

 

Sounds as if the merchant did a part refund minus the fee they were charged when you cancelled your order?


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Nick309
Contributor
Contributor

Ok, so it could be the seller that have chosen to charge me for cancellation and not PayPal ??

I'll reach out to the vender.

 

Thanks for the guidance.

 

Cheers,

 

Nick

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Nick309
Contributor
Contributor

Actually, this doesn't seem to be the case, the vender issued a full refund for the initial payment.

 

It seems to point to PayPal charging me.

 

I've reached out to PayPal for clarity on the situation.

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