Paid for item from marketplace on fb now cant get hold of seller and not received item

[liverpoolfc2022]

I paid for item by paypal on 7th june 2022 from marketplace on fb  ,seller said on 8th june that item would be dispatched in 24 hrs and be delivered in 3 to 4 days ,still no call or email to say when be delivered and I cant get touch with them as no contact number and emailed but failed to deliver and now think seller as deleted their fb acc 

[kernowlass]

@liverpoolfc2022 

As long as you did NOT pay using the friends/family option then open a paypal dispute for non receipt of item?

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[liverpoolfc2022]

PayPal have send seller email and  seller has still 26th june to response to myself or paypal 

[PayPal_AdamC]

Hi there,

It's great to hear that you've disputed the transaction successfully. 

I'd advise ensuring that the case is a Claim and not a Dispute. You should see the option to 'Escalate to PayPal' if it is a Dispute. Also, if you previously escalated the Dispute to a Claim, you would have received an email update confirming this.

If the case is a Dispute, then it may close by itself if not escalated to a Claim before the time frame is up. 

If the case is a Claim and the seller doesn't respond by the date of case closure, then you will be refunded the full amount.

I hope this helps!