I had an issue with Paddle.com when I purchased a month of Nordvpn, I canceled it on nordvpn website but I still got the autopurchase a month after...
I had to watch paypal auto pay and there was paddle.com auto payment... I don't know if you already still paying them but if yes,
1- Go in Activity
2- Click on the Paddle.com transaction
3- Click on the blue link "Manage Paddle.com Market Limited payments "
4- There's a line called "Statut" with "Activate" and "Cancel", click cancel
if I'm not wrong it should be okay after 🙂
Thank you for the post and welcome to our community forum!
I am sorry to know about the unauthorized/unrecognized charge. Some transactions may appear unfamiliar but are legitimate and authorized. I would recommend you check your pre-approved billing agreement payments. This charge could be from a service you might have signed up for in the past. If the transaction has already been completed you can request a refund on the transaction. If the merchant refuses your request, report it right away. To check and cancel your pre-approved billing agreements and to report the charges, I would recommend you follow the details in this help center article.
I hope this helps,
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For me it was for a piece of IObit software.
On paddle.com support pages I found a link to paddle.net and chatted with Kino (automated service), after answering a few simple questions like email used, date of transaction & amount charged I found out exactly what the charge was for.
If only this info was provided on paypal under the purchase details like all my other subscriptions/one off payments. "Your total is $xx.xx/year" is NOT sufficient info.
I also sent paddle an email with my feedback on this.
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