(Old) phone number was added notification; I did not update

[rockymaru]

I just received an email notification, from PayPal (not a scam/invalid email) that I just added a new phone # to my account. Looking at the #, I can guess that it's likely that it was my OLD phone #, one I had on there for many years, but only just removed it within the last 1-2 years. The trouble is, I did not add or remove any #'s at the time the email was sent (6:45 am! - in which I was still in bed!). I wonder: is this a PayPal glitch/bug? Did someone with my former, old # somehow try to log into my account (or, even, just tried logging in, with the phone #, period)? Or, has my security been compromised? I did change my PayPal password, and (re)removed the ancient number. I did not see any pending or suspicious transactions. So, I wonder, what the heck happened!? HOW did this happen?

[PayPal__Jyoti]

Hello @rockymaru  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding the safety of your PayPal account. The security of your account is extremely important to us. PayPal has an extensive system of security protocols and controls in place to ensure a protected system for it's users. If you feel that an unauthorized party is trying to access you account or is in possession of your personal data, call us immediately and report it to our team. We can temporarily freeze your account while we investigate the incident. You can reach out to our Customer Support Team by accessing the link given www.paypal.com/cshelp/article/HELP378 .

Hope this information helps,
Jyoti

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[bigherbdestroys]

I had this same thing happen to me this evening. I reacted in the same manner. I changed my password and activated 2-factor authentication. However, I am unable to remove my old phone number. It populated as a home number. I have no option to remove it and if I try to enter my primary mobile number, it tells me that phone number is already on my account. I really don't like the fact that some stranger's phone number is now linked to my account through an action that I did not perform. I've been a member since 2001 but I'm tempted to leave this platform. This is crazy to say the least. A big failure by PayPal.

[PayPal__Jyoti]

Hello @bigherbdestroys  

Welcome to the PayPal Help Community and thanks for posting here!

I do understand your concern regarding login issue due to the multi-factor authentication into your PayPal account. Please note multi authentication factor adds an additional layer to the account login process by needed the PayPal users to enter two or more authentication methods for verification which provides extra security. Please reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Since you are unable to login into your PayPal account do reach us via phone by selecting the "Call us as Guest" option on our PayPal homepage.

Hope this information helps,
Jyoti
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[bigherbdestroys]

You may want to read my post again. I have no issue logging into my account. The subject clearly states the issue. My problem is PayPal adding an old phone number back to my account that I can't remove.

[PayPal__Jyoti]

Hello @bigherbdestroys  
Welcome to the PayPal Help Community and thanks for posting here!

I apologies and understand you have a query regarding changing your contact number on your PayPal account. Kindly refer this article to get help with your concern www.paypal.com/cshelp/article/help265 . Please reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. You can reach out to the Support Team by clicking the contact us option at the bottom of PayPal homepage.

Hope this information helps,
Jyoti

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.