Hello @Mick2jags,
Welcome to PayPal Community Forum and thank you for posting!
I am sorry to know you've not received the item and I understand this can be frustrating. Unfortunately, payments sent to Friends and Family are considered as personal payments and they are indisputable via PayPal as this payment option doesn't cover under PayPal Buyer protection policy. You may have to continue contacting the recipient of this payment to work out a solution. Alternatively, you can contact your bank/card using which you sent this payment and see if they can reverse this payment for you or to know other possible options. In future, please do pay as Goods and Services, if you are purchasing anything from anyone via PayPal so that you are covered by our Protection Policy.
Regards,
Ayesha
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
