No access to my mobile number for 2step verification

camelia46
New Community Member

Hi

my account was permanent limit because of not full verification issue about 7 month ago . i had 1000$ in my account before limit and i heard that i can get this money via bank account , i tried to login after 6 month and unfortunately i activated 2 step login with number verification , my number is not accessible now and i can not login for request money back to my account . what can i do for this process ? i have my full document to verify that i am main account owner but can not login 

anyone can help me for this problem ?

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1 REPLY 1

Ashwani3
PayPal Employee
PayPal Employee

Hi @camelia46 

Welcome to the community forum and thanks for posting.

Looks like you need help with limitations. 
I comprehend your concern about your account being restricted. For more information on how limitation works, click here

Regarding log in issues, I would recommend you to contact our customer service team. You can contact them by visiting www.PayPal.com > Contact Us / Help and Contact > Password and Account Access > Login Issues.

I hope this helps.

Thanks,
Ashwani.

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