New account permanently limited after paypal told me to make a new account

[Tymoteusz0]

I received an email from paypal today that after review, my account was shut down as it was made before i turned 18, which is understandable and i have no complaints there, in the email it specifically says "To continue using our service, please open a new PayPal account. You'll need to use a different email address." Which i proceeded to do so, even uploading ID since it was prompted right as my account was created. I check my account on my pc, no issues, i check on my phone and i have a notification that my new account is permanently limited, i tried to use the chat bot and it says i am permanently limited too, why?

[Tymoteusz0]

this had been sorted, thank you

[Jbh70]

Hi there, i'm in the same boat but have not had my case resolved and Paypal are not responding to my emails.  Can I ask how you managed to get it resolved?

[kernowlass]

@Tymoteusz0 

If you break paypal rules by opening an illegal underage account then there is no guarantee that once you are 18 they will let you open another one.