cancel
Showing results for 
Search instead for 
Did you mean: 

Need help getting a refund back

Options
nike00
Contributor
Posted on

After sending money to a seller, he has sent me images of the item for approval before shipping it and upon inspecting it, it doesn't look anywhere close to the original/ genuine item i saw. That's why i need to your help getting a refund and money back please...

3 REPLIES 3

Need help getting a refund back

Options
kernowlass
Esteemed Advisor

@nike00 

 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.

If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.

Need help getting a refund back

Options
nike00
Contributor

Neither have i received the item nor i want to receive it because it looks wrong / fake ....

that's the issue so how under which category i file a claim ?

Need help getting a refund back

Options
kernowlass
Esteemed Advisor

@nike00 

 

The 2 options you have are in the information I have already posted.

Paypal does not cover buyer remorse.


Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.