Need advice, Digital river unauthorized pay, how to tighten security?

asukatenjou
New Community Member

I noticed today something odd in my account, I was charged about 10 euros from a company known as Digital river, I never dealt with them before and after a bit or research I found out they deal with digital transactions and services. I have checked all my accounts embedded to paypal and have not found anything related to them - just in case I did so - and really have no clue to how they managed to charge me.

 

I was wondering other than setting down a dispute, and changing all security questions and passwords, what else should I do? Should I consider my credit card in danger and cancel it? I heard sometimes some frauds charge small amounts before wiping your account clean to see if they get away with it.

 

Also has anyone else been scammed by these people? What did you do?

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227 REPLIES 227

jamespoulson
Contributor
Contributor

Asri,

 

Wrong. My argument is that I do know things generally work to a high degree and yet I still fell for it.

 

AVG is at fault for crappy and misleading and that it is fairly common today is no excuse for what is a dodgy practice which does deserve kicking up a fuss.

 

Paypal is at fault too for a feature which is not clear at all about activating automatic payment when someone as me does not want that happening. Yes, the customer is king even if things generally don't play out that way.

 
Not sure what I mean about pornographic sites? They are the ones that came about with this "free" but paid underhand approach. Not exactly a good source of inspiration, don't you think?

You can keep your toilet humour to yourself, thank you, and that something isn't a scam doesn't make it any less scammy coming from what should be respected names in various industries.

Now, I'll just leave you on your high horse to denigrate the dozens of people who obviously did not knowingly consent to the transaction.

I have better things to do like sort out my sock drawer.

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YingTK
Contributor
Contributor
Thanks Asri for the tip! I almost thought I was scammed until I saw your post. Turns out in my case, I bought a memory card from Sandisk, and digitalriver was their portal. I had to check through the website to realize that!
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Fibonacci
Member
Member

I have the same problem with avast. They say you can try this for free and i dont even completed my full registration.

Now they charged 50 euro wich is insane they really scam you into this and makes me think to close my paypal account because if it is so easy to just scam you out of your money i dont really find it that safe.

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Temp20221019C
Member
Member

No Need to tighten security everything is okay, this company is legitimate. As has been said they collect fees for other companies, in my case, Kaspersky. what I hadn't realized until I came across this company payment was that when you make payments to the lives of AV software companies they set up auto-enrol to roll on renewal the following year. In effect the set up a Standing Order on your PayPal account - I found these under Pre-Payment Authoprization. I was surprised and horrified to find I had loads of these but most have never taken "unauthorized" payments. So it appears to simply be companies that set auto-renewal as true that take payments without authorization. There is a cancel option on each of these records, needless to say I've cancelled all mine, this was very simple and easy and I recommend everyone do the same.

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Lea831
Contributor
Contributor
Are you kidding me? They charged my fiancee for over 150$ we figured it out when we wanted to order a christmas present...ill go to the police and sue also paypal for unauthorizied transactions plus giving away debit card data!!!!
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Blinks80
New Community Member
Friends. Digital river is an ecommerce payment company. They don't fraudulently take your money. They partner with companies like Samsung, Microsoft, razr, McAfee, avast, etc. If you buy from those websites, your charge may show up as from digital river. They also handle subscriptions. A lot of times what happens is people accept a free trial for a product, like anti virus, and forget to cancel and it auto renews. Be careful what you are accepting Again...Digital river just handles the orders and payments submitted by partner companies.
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jamespoulson
Contributor
Contributor

Well said, Blinks80.

It's the fine print and the way Paypal allows subscriptions that is the issue here.

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Jason37
Member
Member

for me its adobe photoshop and LR package traced it and found out

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Reddai
Member
Member
Gents, Check if you have subscribed crashplan or crashplan pro... You have probably forgotten that 😉
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snoozeroo
Member
Member

They got me for 8 months before I discovered it.  Was not using the service. No computers were connected/active... too bad.  Still charged me for the service after cancelling the trial.

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