My refund was cancelled and case closed, I did not receive refund. How can I get my refund?
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I bought an item in March 2024, but never received the item even it is July now, seller never have stock and keep promising they will send stock.
I lodged a Paypal dispute to request refund, and seller agreed for the refund.
On my Paypal, the refund processing was failed, and the status of dispute case is closed. So I still did not receive my money.
How can I get my refund?
Thanks
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Disputes & Chargebacks
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Did you open a dispute for non receipt of item?
If so then if the seller agreed to a refund and you did not get one then did you ESCALATE the dispute to a claim?
Once it was a claim the seller would have to provide a tracking number to prove delivery of the item to you so did that happen OR did you not escalate to a claim and the dispute timed out at 20 days?
Advice is voluntary.
Kudos / Solution appreciated.
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Hi, thanks.
I have lodged the claim via Paypal, and based on Paypal it said the seller already agreed for the refund.
But when I check my dispute claim, it says my claim is closed because the credit already processed, but I did not receive the fund, when I check my Paypal activity and it says the refund is cancelled. I don't know why it is cancelled or who cancelled it?
I don't know what else I can do, I've been contacting the seller and they just say they will forward to their accounts team. When I check more information on Paypal, Paypal says I need to contact the seller, so looks like it is all about the seller now.
But they never send the stock, and they can't provide any tracking information. I don't know how long I have to wait and who I have to contact now.

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