My PayPal is permanently Banned and some buyers filled a dispute against Me

[samirass]

My PayPal is permanently Banned and some buyers filled a dispute against Me, they sent the money friend and family and not goods and services, and i want to issue a full refund to the buyers however it is doesn't work, i confirmed in the dispute that i will not ship the items and you need to refund the buyers but there is no response!

[kernowlass]

@samirass 

That is probably why you were banned, its against paypal rules to use the friends/family option for selling and evade paying your paypal fee.

You have also negated your buyers protection as they can't open a dispute against you apart from one for an unauthorised transaction. As they did authorise it then that dispute/claim would be closed.

Your best bet is to contact customer services and ask them to refund if you have funds in your balance to refund them.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a private direct message via Social Media on Facebook, Twitter/X, or Instagram pages.