Money was refunded to my account then taken twice from my account
LadyGS
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Posted on
Sep-13-2021
01:44 PM
Hello, I bought something from adore beauty for $285. For some reason that transaction was reversed therefore $285 in my bank account again. (Why would that happen?) So I transferred money back to PayPal as I already had received my goods so no issue there. Then $285 went out a second time.
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PayPal_JonK
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Sep-18-2021
03:34 PM
Hello @LadyGS,
Welcome! Thanks for visiting our Community Forums. It sound like the merchant may have had some confusion or difficulty capturing the authorization for the transaction. That may explain the ping pong effect of your funds. As long as you didn't see duplicate funds taken out, I would just recommend reaching out to the merchant to make sure everything is OK with the transaction. If you do see duplication of the transaction without refund, please reach out to our Customer Support teams for assistance. They can be reached by clicking Contact at the bottom of any PayPal page.
Have a great day!
- Jon K
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