Money on limited account?

[elisabethhz]

Hey, I’m from Germany and currently living in Australia for a year. Because of this, I created a second PayPal account specifically for Australia (I didn’t know you weren’t allowed to have two personal accounts at the same time). Since I don’t have a permanent address at the moment and I’m only staying in Airbnbs, my account is now limited because I can’t verify my address, as I simply don’t have one. Unfortunately, there’s already money in the account that I’d like to withdraw. Is there any way to access it? I currently can’t do anything with the account – neither send money nor close the account – and I haven’t found an email address of PayPal where I could get help with this problem.

[PayPal_Shradha]

Hello @elisabethhz,

Thanks for visiting PayPal's Community Forum. 

We are sorry to hear that your account is under limitations. We know how frustrating it can be. Account limitations are implemented by PayPal as part of their efforts to ensure safety and security for all users.  Request you to kindly reach out to our customer support team to know what can be done next or to get an understanding of the possible solution to the issue raised. Please reach out to the Support Team during business hours by clicking the Contact option at the bottom of PayPal page. If your unable to login into your PayPal account do reach us via phone and kindly select "Call us as Guest".

Hope this helps you!

Warm Regards,
Shradha