Missing package - PayPal Credit

prots23
New Community Member

I made a purchase using PayPal Credit. The package was shown as delivered when it was not. Do I have any recourse through PayPal?

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1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @prots23 

 

Thanks for posting your question in the PayPal Help Community and welcome!

 

I am sorry to know that you've not received your package. If there's any issue with the purchase, PayPal purchase protection policy covers the payment and helps you to get refund if certain requirements are met. Here's how you can dispute the purchase in your PayPal account : How do I open a dispute with a seller?
 

Once you open the dispute, you will have 20 days to resolve it with your seller. If you can't come to a resolution, you can escalate the dispute to a claim so PayPal will investigate and decide the outcome. You can always check the status ad updates of the dispute in the resolution center of your PayPal account.

 

Good luck,

Bindu

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