Limited account

Cjnorty
Contributor
Contributor
My account has been restricted and limited and I haven't been told why,a loyal customer of over 20 years and this is the poor treatment I'm receiving, can't make online purchases using PayPal
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6 REPLIES 6

kernowlass
Esteemed Advisor
Esteemed Advisor

@Cjnorty 

 

If its a temporary limitation then paypal directs you to the message or resolution centres, however if its a permanent limitation then they are no longer offering you the services of a paypal account and their site.


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Cjnorty
Contributor
Contributor
It says permanent and I can no longer use the account,and I've asked twice why this has happened and the reply comes back,we have no more information
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Cjnorty 


PayPal does review accounts regularly, and any concerns with security, violations of the User Agreement or Acceptable Use Agreement, compliance obligations, etc., could lead to a permanent restriction. Additional information beyond what would have been provided to you in a notification and/or email would not be available due also to security concerns....in other words they do not give you an exact reason, they just direct you to the user agreement or acceptable use policy. I guess having a reason wouldn't make any difference if they have permanently banned you.

Most common reasons for an account limitation are:-

1. You have a previously limited account (temporary or permanent) and you have tried to open a new account and not resolved the issues with the other account first.
2. Using a VPN.
3. Not living in the country where you opened your Paypal account.
4. Being under 18 / minor account.
5. Having 2 Paypal accounts or more of the same account type.
6. Not having your legal name on your Paypal account.
7. Selling items (often virtual or digital) that Paypal consider a high risk of disputes/chargebacks.
8. Using the friends/family option for sales transactions to try and evade Paypal fees and risk of disputes.
9. Too many disputes/claims.
10. Violating their acceptable use policy.
Normally you can't appeal a permanent limitation however if its none of the above reasons then you could try and contact customer services to appeal?


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Bright_Eagle24
Contributor
Contributor
My account has restricted and I can't link my bank as well
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onelovept
Contributor
Contributor

why the limitation on my account still not remove the 180days is over since

two week now your account

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kernowlass
Esteemed Advisor
Esteemed Advisor

@onelovept 

 

The limitations are permanent, the 180 days only refers to the time scale after which you may be allowed to withdraw any funds still in the account, it does not mean you get your account back as the permanent limitation means you can no longer use paypal again. 


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