Limited account

[Wottek]

Hello, I just expected a payout from Twitch, which I received an email about with my payout details. I found out that it was sent to an account that is limited and banned. The payment has already been sent, and I want to ask where the money is or where I can send it so that I can indeed receive it? Thank you.

[kernowlass]

@Wottek 

If you have been permanently limited on a paypal account then you can't open another paypal account and start over.

If the funds are sent to the banned account they may just stay in that account until 180 days have passed.

Ask the sender what it says on their paypal account on that transaction and see if its completed or unclaimed.

[Chondo]

Please what can I do... I've not been able to withdraw my funds after 180 days and my funds in my balance.. Please help.

[kernowlass]

@Chondo 

In Kenya the normal withdrawal options available to you of MPESA or Equity Bank are not available after a permanent limitation. The only option still available when Paypal tell you that you can withdraw your funds is via a U.S bank account if you have one.
If you don't then you would need to contact customer services to help you access the funds from your permanently limited account.

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.