Limitations

Really1234
New Community Member
Good Afternoon. My account has been temporarily limited. I see someone logged into my account chaged the currency to GBP and then tried to pay a furniture website in the UK. I'm from South Africa. Paypal canceled the payment. But now to fix the temporary limitation it says I need to submit documents and it says they are submitted. So I am worried the hacker submitted fake documents in my stead. Can anyone please guide me, as how to check the documents under review are my actual documents and not another person's. Also this happened on the 19 Apr I only logged on today. Password changed
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Really1234 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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