Do not order from this company. They are scammers. Their products are not as described and they are in China and you have to pay to ship products back for a refund which cost sometimes more than you paid for the items.
Yes! Seems to be a scam. Ordered something a month ago and it gives a tracking company and email address - <removed> .. which is does not allow emails. The goods arrived in the country 14 days ago. Will be raising a dispute.
I agree as well. I ordered these for my sisters the beginning of November, received them close to the new year, the painting looks like crap, I think my 9 year old could’ve done a better job. This company should not be able to advertise. I am really disappointed and upset and a waste of $71 spent, it is a complete scam. Do not order from them.
PayPal offers purchase protection for cases of unauthorized use, non-receipt, and items that are significantly not as described.
I understand that the seller offered a low partial refund, this does not mean that you need to accept it. You can decline it, when you do, we will review all the information provided to the case and advise you further.
I should have known better. I bought something and had been receiving updates about the shipping as if the package was already in the US. When I asked about the carrier, they just said it wasn't USPS. A month later and they say the package is already in my state, after several updates about the destination. The USPS still has not the package but just a label that was created after my last email complaining to them. They sent a link and the package is still in Singapore!
PayPal, I won't trust you anymore if you don't stop this people! Just look at the many complaints about them!
I just found that out the hard way too. Despite their "money back guaranty" they have no intention of standing behind their products. Their website is a complete fraud. I thought buying through PayPal would provide some protection, but they're no help at all. I'm disappointed and frustrated that PayPal didn't do more to actually evaluate my claim and impose some penalty on this business. Sending the product back is such a joke because mailing it costs more than the amount I originally spent. They know that and use it to discourage people from requesting refunds. What an absolute fraud and scam.
I’m sorry to hear a lot of you didn’t get refunds as I did when I presented what the company showed they were selling and what I actually got (they showed 3D objects in scientific elements table but I got 2D pictures).
Just a quick update: I contacted PayPal by phone and after talking with one of their agents, who reviewed my case in some detail, they offered me a voucher for the full original payment, which I very much appreciate. I feel bad that Joyui was let off the hook, but I felt like PayPal did a good thing by offering me the voucher.
I found that calling Paypal directly was more effective than sending them "replies" - they gave me a full refund as well - those who didn't get reimbursed probably didn't follow up with a phone call.
