A couple of weeks ago I clicked on an ad that came up on my Facebook feed claiming to be Kay Jewelry having a huge sale. My husband and I are renewing our vows in a couple of weeks and we purchased a band for each of us. I used paypal and when I got my email it showed a china receipt!!! I sent an email right that minute explaining I was upset at this scam and I wanted a refund immediately, I got on paypal and sent a complaint on fraud and I was denied any help. I got an email from the "Kay" company 3 days later stating they were sorry but it was shipped already and no refund would be given!!! Today I checked the tracking and it shows the frauds just mailed it 3 days ago, not 7! I am so upset! What can I do???
I wouldn't do that. If you file a dispute for item received but not as described YOU would be the one that had to provide a tracking number to prove delivery of the item back to the seller.
The sellers tracking number would only track the item as delivered to you and refused.
Advice is voluntary. Kudos / Solution appreciated.
This company did not send real jewelry. It is fake and PayPal did nothing but allow the Company to said I received it and made me paid for it. Your best bet is to call PayPal and tell them it was not as described.
I also saw the ad and I bought a couple of rings, just to realize it was a scam the next day ( when I received confirmation of the order, and saw that the KAY Jewelers trademark logo didn't appear anywhere). I am going to contact KAY Jewelers to see if they can open an investigation about the use of their copyright trademark name, as well as the faking of their business' identity.
t scammed also. I immediatly filed a dispute with paypal stating unauthorized purchase and explained about the scam that this seller claimed to be Kay Jeweler. I was denied by Paypal. Then I called and had them reopen a new case except the gal listed it as item nit recieved which was not what it was again. I took a screen shot of the purchase showing this person claiming to be Kay Jeweler and my purchase was january 3, 2022 and the screenshot showed a purchase date of Tuesday 04 January 2022 which was my 1st determination this was fraud. paypal then again denied the claim since the fraud seller sent paypal a tracking number and the item was recieved. As of today January 14, 2022 I am reopening a paypal claim under fraud since the item was not as decribed. The ring was not diamonds. It arrived in a Kay jeweler box and Kay doesn't give you a box with a Kay logo. You recieve your jewelry in a plain black box, plus this box with Kay logo was in silver letters and we all know Kay's logo is in GOLD. They sent this dispute to the seller with fraud and item not as described. Lucky my friend is a jeweler to identify the ring as fake
This must be frustrating. If you're unable to resolve this with the merchant, it might be best to open a dispute through PayPal. As you're probably aware, when buyers pay with PayPal, PayPal Buyer Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund.
