Hello @ajazrather271, Welcome to the Community and thanks for posting.
I am sorry to hear you are experiencing a payment hold. I appreciate how this must be very concerning. If there aren’t any issues with your transaction or account, the payment will typically be available to you within 21 days after receipt. To get your payments released sooner, use trackable delivery with any of our approved delivery companies and enter the tracking details on your Activities page. We’ll usually release your payment 1 day after delivery is confirmed. If your buyer confirms they've received the item, your payment will be released immediately, buyers may not have the option to 'Confirm Receipt' for 48 hours after the payment was made.
For more information on payment holds, please see: https://www.paypal.com/smarthelp/article/faq1987. If you have sold a service or virtual product, please see: https://www.paypal.com/smarthelp/article/faq3743 for steps on early release for these holds. I hope this helps!
In terms of your account limitation. Account limitations are placed in situations when we need to collect information necessary for keeping your account open. This may have been due to your recent sales. As you do not have the supplier receipt, please explain this in the 'Resolution Centre' in the limitation. Make sure to complete all steps in the limitation so we can work to review it and resolve it for you. You should then be able to access your funds.
If an issue persists, for safety and security, please contact our customer support team via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, chat or phone.
I hope this helps,
- Sean
