Issue with accepting a resolution offer

Geordieswife
New Community Member

I filed a dispute with a seller and was offered a partial refund which I’ll accept. I keep trying to accept the offer from the resolution center but when I click on accept the offer it processes for a moment and then I get a message that says “something went wrong on our end let’s try that again. No matter how many times or try or different browsers I use I keep getting the same message. I’m running out of time to accept the offer and I don’t want to lose my refund

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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @Geordieswife,

 

Welcome to the community and thank you for your post.

 

I am sorry to hear you are experiencing issues accepting your partial refund offer. I would suggest you contact our customer support before the timeframe expires. To do this, simply click on 'Contact' at the bottom of any PayPal page. 

 

I hope you get this sorted!

 

- Rachel 

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