Is this a scam?

[sargefirstclass]

Quality   performance limited corporation;

Has anyone had experience with these people? I have had an order in to them but not received?

[PayPal_RebeccaN]

Hi there @Mylady22, 

Thank you for posting in the PayPal Community! 

I understand you are concerned about a purchase made via PayPal. 

Rest assured, if you do not receive your item, you can file an 'Item Not Received' case for 180-days following the date of the transaction. 

If you do receive your item but however, it is significantly not as described, you can open up a case for 'Significantly Not As Described'. 

For steps on how to open up a case, see: https://www.paypal.com/smarthelp/article/faq1344. 

Further information on Buyer Protection can be found here: https://www.paypal.com/smarthelp/article/faq645.

I hope this help! 

Have a nice day. 

Rebecca. 

[Mylady22]

Many thanks RebeccaN for that helpful information 😊. Xx

[winter441]

I ordered an earbuds to them. Says just 7-10days to deliver but been waiting for 3 weeks now still nothing. I can’t ring them because there’s nothing to call. No customers support. And they don’t communicate. I felt I got scammed!

[temp20220707g]

I think it’s a scam, not just supply chain isaues, I don’t know if it’s actually being shipped or I’m being jerked around.

[Lxcase1]

We had problems as well tried to stop our order it came anyway and now they will not return it. look at Better Business Bureau they’ve been reported. get your money back.

[jcd3]

I believe it is.  The product I ordered listed no contact ifno on its site. Multiple complaint forms sent, with automated replies, including my request to cancel, after which the response was a promise that a "senior" customer service rep would be contacting me.  Never shipped; no tracking number.  Reputable organizations [like paypal?] should not work with them. Much harder to cancel payment through paypal.

[kernowlass]

@jcd3 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give some buyer and some seller protection. However that protection can never be a 100% coverall so you need to read it so you can risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description or you receive a totally different product.

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Sittoooo]

Beware. They try very hard to discourage you to return their product. For example, they state they won't grant a refund if the package is opened. Basically they don't want you to try that product! I paid to ship the product back and it is now 3 weeks and have not heard from them.

[Trevor39]

I am also having a problem with them, the heater they sold me is not powerful enough to provide the heat that they claim, it is also not cheep to run as you do not get the output from it so you are wasting money. T

Tried to contact there customer service but they ignored me.

Started case with PayPal. They then offered me 30% refund but I have to return it at my expense, cost £68, return cost about £12.

Rejected that offer, got another offer of 40% refund, rejected that as well.

Asked PayPal to escalate the case, now they have offered full refund, but I still have to return it at my cost £12.

Been trying to get it shipped back but the address they have provided is not found by Evri or other shippers I have tried.

So, yes they are SCAMERS

[rarout]

Yes it is a scam